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Candy Crush Troubleshooting

Troubleshooting

Candy Crush Troubleshooting on Gameplay- 1

The overall game keeps freezing/crashing. What can i do?

Please try all the options below to resolve the matter:

–        Restart your device – Memory issues on your device can cause a game freeze/crash. The best way to fix problems is to restart your device, which clears the memory (this will not cause any loss of data).

–        Reset the game – Resetting the sport can also fix freezing issues. Give it a try!

–        Update game software – Check the software store for changes to the game. Away of date software can result in performance issues, including cold.

–        Update device software – Finally, you should always ensure that your device has the latest software.

Candy Crush Troubleshooting

Candy Crush Troubleshooting on Gameplay- 2

If I try to re-install the game, can i lose my progress?

When you have linked the game to your Facebook or King. junto de account, your progress will be saved. However, when you have never linked to Facebook or myspace or King. com and played the game high street, your progress will be saved locally (on the device) and will therefore be lost when the software is deleted or the phone is restored to factory settings. We recommend connecting regularly to ensure your progress can be restored in the event that you require to replace your device. Lives and boosters will be lost since they are stored on the device. In the event that you experience this matter please contact us.

Candy Crush Troubleshooting on Gameplay- 3

I won’t be able to synchronise my progress, what should I do?

In the event that you are experiencing issues synchronising the game to your Facebook or California king. com account, please try all the options below to solve the issue:

–        Restart your device – Storage issues on your device can cause sync issues. Restarting your device will clear the memory (this will not cause any loss of data) and should resolve the problem.

–        Reset the game – Resetting the game can also fix sync issues. Give it a go!

–        Update game software – Check the iphone app store for updates to the game. Old software can lead to performance issues.

–        If you are trying to sync the game with Facebook, try deleting the Facebook iphone app from your device and re-installing to kick-start the sync process.

–        Update device software – Finally, you should always keep your device has the latest software.

Candy Crush Troubleshooting- Purchases and Game Levels

Candy Crush Troubleshooting on Purchases and Game Levels- 1

I purchased/received booster accessories and/or lives on my tablet, but cannot see them while i play the game on mobile. So why?

When you receive life notifications or buy/accept booster accessories, they are delivered to the device you are using. If you change devices, boosters and lives will not likely appear, only level progression and Gold Pubs are synchronized across all platforms.

Candy Crush Troubleshooting on Purchases and Game Levels- 2

When are you releasing new levels?

New levels are released as regularly as possible. Quality is important to us, and always want to ensure new content is up to maximum standard, occasionally this process usually takes some time. Continue to keep an eye on our official Facebook fan web page for updates on the latest episode releases.

Candy Crush Troubleshooting on Purchases and Game Levels- 3

How do endless lives work?

Our game titles operate instantly. When you receive unlimited lives the timer starts as early as you obtain the items and goes on in case you are not playing.

Candy Crush Troubleshooting on Purchases and Game Levels- 4

Just how do i save my progress?

You will find two ways to save your progress; via Fb (this option is merely available if the sport can be played on Facebook) and via Kingdom. By hooking up to Kingdom or Fb, you can…

–  your game: You’ll be able to synchronize your improvement from Facebook/Kingdom to your mobile device and vice versa, this makes certain that your progress will not be lost should you swap devices.

–        Get help from friends: The greater the better! On Facebook and Empire you are able to keep up to date with the improvement of friends or other King players (score and level) and compete against them to make certain you’re the top of score list. Friends and players within the Kingdom can also give you more lives and help you to unlock new episodes.

Candy Crush Troubleshooting on Purchases and Game Levels- 5

We are having trouble hooking up to the software store. Help!

Should you be having trouble connecting the iphone app store to make a purchase in-game, please follow the steps below to deal with the issue:

–        Open the overall game on your device

Candy Crush Troubleshooting- Account

Candy Crush Troubleshooting on Game Account- 1

Does is Ask a Facebook or Kingdom account to try out?

Not any. You can play the entire game without ever attaching to Facebook or Empire. Actually you can even play the game with no internet connection.

Candy Crush Troubleshooting on Game Account- 2

So why does my friend have new game features, but I do not?

Via time to time we test momentary new features inside our games, this is presented to a tiny selection of players. The selection process is completely unique. If we decide that a new feature will remain in game, it will then be shown to all players.

Candy Crush Troubleshooting on Game Account- 3

I have been caught on the level for age groups. Is the game set?

While some levels can be challenging, we would like to reassure you that all levels can be completed without using boosters or extra movements. Our games are a blended mix of good luck, skill and tactics. Beginning boards are randomly produced. Once the level starts it’s down to the options in game which affect/determine the outcome of the level. If you wish further assistance on a specific level please see our tutorials section:

Candy Crush Troubleshooting on Game Account- 4

I have seen King promotions such as survey, which I actually can complete to get prizes. Is genuine?

Full only run competitions and promotions via our standard social media and website channels. Please look for the official blue tested tick on all interpersonal channels before participating in any promotions, offers or contests. We will never demand personal information, such as bank details, for our promotions.

If, after checking our official internet pages, you are still not sure with regards to a promotion then please let us know directly with the full details and hyperlink to the offer.

Candy Crush Troubleshooting- Game Life

Candy Crush Troubleshooting on Game Life- 1

The app says I have to wait a huge selection of minutes for my next life, what’s happened?

When you have lately changed the time on your device (due to travelling or other reasons) this may affect the lives timer in game. To fix the situation, please open the map display screen in the game and check how long you have to await for your next life. Now placed the clock on your device forward by that amount of the time.

For example, if the game says “100 hours until your following life” you will need to change the day in your phone’s diary. In this case, please calculate how many times are in 100 several hours and set the day forward accordingly. Once this is complete, briefly go back to the game’s map screen and then come back to the settings menu on your device and arranged the date and/or time back to the best time. Finally, restart your device and this should handle the problem.

Candy Crush Troubleshooting on Game Life- 2

The levels seem to be different on desktop versus mobile. How come?

Occasionally there can be some moderate dissimilarities between levels on desktop versus mobile. This kind of is because we sometimes adapt levels to get them to better suited to the mobile experience.

 

Candy Crush Troubleshooting on Game Life- 3

How do I turn off announcements on Android?

–        Open ‘Settings’

–        Select ‘Apps/App Manager’

–        Then select the Candy Crush Légende

–        Now simply uncheck the ‘Show Notifications’ option

–        Try to make a purchase with Gold Bars

–        If you receive a blunder concept, please close the pop-up screen

–        Exit the sport and close down all open software on your device

–        Then go to ‘Settings’ on your device and signal out of the iphone app store

–        If you are playing on Android, please clear the game’s voile – go to Options >  Apps/App Administrator >  Game >  Clear Cache

–        Switch off your device and let it stay for two minutes. This will also clear the disparition

–        Switch on your device, go to ‘Settings’ and sign in to the iphone app store

–        Finally, open up the game, hook up to Facebook/Kingdom and then try to make your purchase again.

Candy Crush Troubleshooting on Game Life- 4

I am not obtaining messages in-game from friends and/or other Empire players. Why?

If this occurs, we recommend re-sending your request to friends. In the event this doesn’t solve the issue, please contact all of us.

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